Why is it important to bring the voice of colleagues into the organization?
Your colleagues are representative of your customers

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Business
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University
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Hard
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To ensure all employees are satisfied
To drive more accessibility in banking
To increase the number of meetings
To reduce the workload of managers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key aspect of driving innovation according to the video?
Ignoring customer feedback
Adapting existing systems to meet diverse needs
Focusing solely on technology
Creating entirely new products
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does the example of talking ATMs illustrate innovation?
By showing how a solution for one can benefit many
By focusing on cost reduction
By demonstrating the latest technology
By highlighting the need for more ATMs
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What role do colleagues play in driving application and innovation?
They manage financial resources
They handle marketing strategies
They represent customer needs
They provide technical support
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What trend is mentioned regarding organizations and the voice of colleagues?
Organizations are reducing the number of meetings
Organizations are focusing on external voices only
Organizations are integrating the voice of colleagues as the voice of customers
Organizations are ignoring internal feedback
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