LivePerson CEO on How AI, Bots Are Changing the Workforce

The video discusses the implementation and effectiveness of chatbots in customer service, highlighting collaborations with major brands like Vodafone and T-Mobile. It predicts a future where 80% of call center interactions are automated, transforming the role of human agents. The video emphasizes a shift in consumer preference from voice calls to messaging, driven by the convenience of platforms like WhatsApp and Facebook. This pivot is expected to significantly impact business communication strategies.

What percentage of the time do chatbots achieve a positive hit rate when implemented correctly with large brands?

• 80%

• 70%

• 60%

• 50%

What is the predicted percentage of automated conversations in the future?

• 50%

• 60%

• 80%

• 70%

What is the concept called where humans and bots work together in customer service?

• Waltz

• Salsa

• Foxtrot

• Tango

What percentage of consumers prefer messaging over voice calls?

• 70%

• 60%

• 50%

• 80%

What is a major drawback of traditional voice systems according to the transcript?

• They are too expensive

• They are outdated and inefficient

• They are too complex

• They are not secure