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The video provides an overview of client statements, focusing on their importance and usage.

Why is it important to understand client statements?

• To increase sales figures

• To ensure effective client interactions

• To reduce company expenses

• To improve personal communication skills

What is a key factor in interpreting client statements?

• Ignoring the client's tone

• Focusing solely on the words used

• Considering the context of the statement

• Assuming the client is always right

How can one ensure they are accurately interpreting a client's statement?

• By taking notes during the conversation

• By focusing on the client's body language

• By asking clarifying questions

• By making assumptions based on past experiences

Which of the following is a best practice when responding to client statements?

• Avoid asking questions

• Respond immediately without thinking

• Use technical jargon to sound knowledgeable

• Listen actively and clarify doubts

What should be avoided when handling client statements?

• Listening actively

• Making assumptions

• Clarifying doubts

• Providing feedback