The first hundred days

The speaker recounts rejoining Fitch in 2004 at the request of Martin Sorrell, despite having left the company in 1994 and being in competition. Upon rejoining, Fitch was struggling, and the speaker requested 100 days to understand the company, visiting all offices and engaging with staff. This involved taking photos with staff, learning their names, and displaying these photos in offices to show commitment to understanding the business. The speaker stresses the importance of listening and learning before taking action in a new role.

What year did the speaker leave the business initially?

• 1994

• 2004

• 1984

• 2014

Who invited the speaker to rejoin the business in 2004?

• Martin Sorrell

• John Fitch

• Steve Jobs

• Bill Gates

What was the speaker's method to familiarize themselves with the business?

• Hiring a consultant

• Visiting all offices and meeting staff

• Reading company reports

• Conducting online surveys

Why did the speaker take photographs with every staff member?

• To use in a presentation

• To remember everyone's names

• To create a company album

• To post on social media

What does the speaker suggest is crucial when starting a new role?

• Taking immediate action

• Listening to colleagues

• Implementing new policies

• Hiring new staff