Relationship Management Theory

The video discusses principles of organizational excellence, emphasizing managing ambiguity, action bias, customer focus, autonomy, and entrepreneurship. It highlights the importance of productivity through people, management's hands-on involvement, and maintaining a simple organizational structure with a balance of loose and tight properties.

What is a key principle for managers when dealing with uncertainty in organizations?

• Delegating all responsibilities

• Avoiding decision-making

• Managing ambiguity and paradox

• Waiting for clear instructions

Why should managers focus on being close to the customer?

• To reduce marketing efforts

• To increase product prices

• To understand and meet customer needs

• To avoid customer feedback

What is encouraged within organizations to foster innovation?

• Centralized decision-making

• Autonomy and entrepreneurship

• Increased supervision

• Strict adherence to rules

How can managers contribute to productivity in an organization?

• By delegating all tasks

• By focusing solely on profits

• By being hands-on and attentive to value

• By avoiding employee interaction

What is a recommended approach to organizational structure?

• Rigid and inflexible

• Complex and hierarchical

• Expansive and broad

• Simple and lean