Fortnum & Mason Sees Risk of U.K. Deliveries Reaching Peak Capacity

The video discusses the impact of lockdowns on retail sales, highlighting a 50% recovery in physical stores and a significant surge in online sales, with growth up to 400% year-over-year. It emphasizes the importance of physical stores and restaurants in retail, the challenges of delivery capacity, and the need for government support to encourage consumer shopping. The video also covers the shift from tourism to local community engagement, focusing on maintaining relevance to domestic consumers.

What was the recovery level of retail sales during the first lockdown compared to the previous year?

• 100%

• 75%

• 50%

• 25%

How much did online sales increase during the peak of the first lockdown?

• 400-500%

• 300-400%

• 200-300%

• 100-200%

What is a significant challenge mentioned regarding online sales?

• Increased competition

• High return rates

• Lack of customer interest

• Delivery capacity limits

What percentage of Mason's business is represented by restaurants?

• 20%

• 25%

• 10%

• 15%

What strategy helped the business during the lockdown in terms of domestic consumers?

• Reducing prices

• Increasing advertising

• Expanding product range

• Strengthening local relationships