How to Do a Performance Turnaround - 6-step process [Feedback Challenges]

The video outlines a six-step process to improve poor performance. It begins with gathering evidence and identifying themes, followed by prioritizing critical issues. Feedback is then given in a factual, blame-free manner, and the recipient's response is listened to. The focus shifts to encouraging future-oriented improvement ideas, allowing for experimentation and learning from mistakes. Finally, the process involves following up to monitor changes and provide continuous feedback.

What is the first step in turning around poor performance?

• Prioritize the issues

• Encourage new ideas

• Gather evidence and make observations

• Give feedback

Why is it important to prioritize issues during a performance turnaround?

• To focus on the most critical issues

• To address all issues at once

• To avoid giving feedback

• To gather more evidence

What should be avoided when giving feedback?

• Encouraging future ideas

• Listening to the response

• Blaming the individual

• Providing all the facts

What is the focus when encouraging ideas for improvement?

• Future options and creativity

• Blame and criticism

• Current performance

• Past mistakes

Why is follow-up important in the performance turnaround process?

• To gather more evidence

• To avoid further mistakes

• To finalize the process

• To ensure continuous improvement