Crisis Management

The video tutorial discusses crisis management, a field intersecting safety management and public relations. It outlines the objectives of crisis management, which include preventing unfavorable events, assessing impacts, and managing negative effects. The tutorial also covers crisis management planning, emphasizing the development of strategies for avoiding and mitigating crises, as well as ensuring business continuity.

What is the primary focus of crisis management in relation to business operations?

• Maintaining business operations after major events

• Reducing employee workload

• Expanding business during emergencies

• Increasing profits during crises

Which of the following is NOT a core objective of crisis management?

• Assessment of positive impacts

• Avoidance of negative impacts

• Prevention of unfavorable events

• Concluding the cause of negative events

What does crisis management planning primarily involve?

• Developing plans for business expansion

• Creating strategies for avoiding and mitigating negative events

• Improving customer satisfaction

• Focusing on employee training

What is the purpose of contingency planning in crisis management?

• To enhance product development

• To focus on marketing strategies

• To create plans for potential negative events

• To develop potential positive events

How does business continuity planning help during a crisis?

• By ensuring business operations continue despite the crisis

• By stopping all business operations

• By reducing the number of employees

• By focusing on increasing sales