Helsinki Street Scenes

Why are apologies considered important in communication?

• They are only necessary in formal settings.

• They make the other person feel guilty.

• They are a way to avoid taking responsibility.

• They help to build trust and repair relationships.

In which scenario is an apology most likely needed?

• When you are meeting someone for the first time.

• When you have done something that might have hurt someone.

• When you are feeling happy.

• When you want to make a joke.

What is a key element of an effective apology?

• Ignoring the issue.

• Expressing genuine remorse.

• Making excuses for your behavior.

• Blaming the other person.

What should you avoid when making an apology?

• Offering to make amends.

• Taking responsibility for your actions.

• Acknowledging the impact of your actions.

• Using vague language that avoids the issue.

What is the main takeaway about apologies from the video?

• Apologies are only necessary in professional settings.

• Sincere apologies can help mend relationships and build trust.

• Apologies should always be avoided to maintain authority.

• Apologies are a sign of weakness.