Customer Centric Strategy

What is the primary focus of a customer-centric strategy?

• Expanding product range

• Enhancing customer experience

• Reducing operational costs

• Maximizing company profits

Which method is NOT mentioned as a way to understand customer needs?

• Customer surveys

• Focus groups

• Observation methods

• Data collection

Why is it important to align company goals with customer needs?

• To reduce marketing expenses

• To focus solely on company profits

• To ensure customer satisfaction aligns with company objectives

• To increase product variety

Which of the following is a way to measure if a company is meeting customer needs?

• Hiring more staff

• Expanding globally

• Analyzing churn rate

• Increasing advertising budget

Which company is mentioned as an example of a customer-centric strategy?

• Amazon

• Chick-fil-A

• Walmart

• McDonald's