Most Will Come Back to Office After Covid, Says Progressive CEO

The transcript discusses the experience of managing a company remotely from home during the COVID-19 pandemic. The speaker describes their home office setup and the use of video communication to stay connected with employees. They address the challenges faced, particularly in claims processing, and the adaptations made using technology. The conversation also explores the potential future of work, considering remote work's benefits and the importance of in-person interactions, with a focus on how the company might operate post-pandemic.

Where has the speaker been working from since mid-March?

• A co-working space

• The main office

• A rented office

• Their home library

What method did the claims organization use to assess vehicles remotely?

• Phone calls

• Emails

• Videos and pictures

• In-person visits

What does the speaker miss most about working in the office?

• In-person interactions

• Office snacks

• The commute

• Office decor

What percentage of call center employees worked from home before COVID?

• 75%

• 50%

• 25%

• 10%

What is the speaker's expectation for office work after a vaccine is available?

• A mix of remote and in-office work

• The office will be closed permanently

• No one will return to the office

• Everyone will work remotely