Dealing with Complaints

The video tutorial discusses strategies for dealing with complainers, whether they are clients or coworkers. For clients, showing empathy and acknowledging their concerns is key. In the workplace, empathy and solutions may not always work, so ignoring complaints can be effective. The tutorial highlights that behavior rewarded is repeated, so not giving attention to complaints can reduce them.

What is the recommended approach when dealing with a complaining client?

• Ignore their complaints

• Show empathy and acknowledge their concerns

• Offer a discount immediately

• Argue with them

When a coworker continues to complain despite solutions, what strategy is suggested?

• Continue to offer solutions

• Ignore their complaints

• Complain back to them

• Report them to HR

Why might ignoring a complainer be effective?

• It encourages them to complain more

• It shows you are busy

• It stops rewarding their behavior

• It makes them feel unimportant

What is a key lesson from psychology regarding behavior?

• Behavior is random

• Behavior is always negative

• Behavior is unpredictable

• Rewarded behavior tends to repeat

What should you avoid doing to stop the cycle of complaints?

• Listening to the complainer

• Rewarding the complainer

• Ignoring the complainer

• Understanding the complainer