Prince Harry and Meghan Markle in Belfast

Why are apologies considered important in communication?

• They make conversations longer.

• They are a sign of weakness.

• They are unnecessary in most situations.

• They help in building trust.

In which scenario is an apology most likely needed?

• When you have unintentionally hurt someone.

• When you are alone.

• When you are feeling happy.

• When you have done nothing wrong.

What is a potential outcome of a sincere apology?

• It can make you appear insincere.

• It can strengthen relationships.

• It can worsen the conflict.

• It can lead to more arguments.

Which of the following is NOT a benefit of apologizing?

• Improving personal relationships.

• Resolving conflicts.

• Increasing misunderstandings.

• Building trust.

How can apologies affect conflict resolution?

• They can make conflicts more complicated.

• They can help in resolving the conflict.

• They can escalate the conflict.

• They have no effect on conflict resolution.