CLEAN : File : US bans trade of African elephant ivory

The video begins with a brief apology, setting a casual tone for the content that follows.

Why are apologies considered important in communication?

• They help in building trust.

• They are only necessary in formal settings.

• They make conversations longer.

• They are a sign of weakness.

In which scenario is an apology most likely needed?

• When you are meeting someone new.

• When you are happy.

• When you have done something wrong.

• When you are giving a presentation.

What is one potential impact of a sincere apology on a relationship?

• It can lead to misunderstandings.

• It can make the relationship boring.

• It can create more conflicts.

• It can strengthen the bond.

How can apologies affect conflict resolution?

• They have no effect on conflicts.

• They are only useful in legal disputes.

• They always make conflicts worse.

• They can help resolve conflicts.

What is a common misconception about apologies?

• They are always accepted.

• They are only for personal relationships.

• They are unnecessary.

• They are a sign of strength.