What is ITIL (and ITSM)? Project Management in Under 5

What is ITIL (and ITSM)? Project Management in Under 5

Assessment

Interactive Video

Business

12th Grade - University

Hard

Created by

Quizizz Content

FREE Resource

The video tutorial explains IT Service Management (ITSM) and ITIL, highlighting their roles in enhancing business performance by ensuring IT services meet organizational needs. ITSM involves defining, delivering, managing, and reviewing IT services, while ITIL is a widely used framework for ITSM, focusing on governance. ITIL is maintained by Axelos and offers various accreditation levels. The video emphasizes the importance of ITIL knowledge for project managers, especially those involved in IT projects, and suggests foundational ITIL training as beneficial.

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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary goal of IT Service Management (ITSM)?

To increase the number of IT services

To reduce IT costs

To develop new IT technologies

To ensure IT services meet business needs

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a step in the ITSM lifecycle?

Identifying needs

Designing solutions

Creating services

Eliminating services

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which framework is most widely used for ITSM?

Microsoft Operations Framework (MOF)

TOGAF

COBIT

ITIL

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does ITIL originally stand for?

Information Technology Innovation Library

Information Technology International Library

Information Technology Integrated Library

Information Technology Infrastructure Library

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does Axelos generate revenue from ITIL?

By charging license fees

By accrediting and selling examinations

By selling ITIL software

By offering ITIL consulting services

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is understanding ITIL and ITSM valuable for project managers?

It helps in developing new IT projects

It ensures IT projects are managed as services

It reduces the cost of IT projects

It increases the speed of IT project delivery

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the benefit of ITIL's public sector origins?

It is more secure

It is free to adopt and use

It is more innovative

It is faster to implement