What is ITIL (and ITSM)? Project Management in Under 5

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Business
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12th Grade - University
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Hard
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary goal of IT Service Management (ITSM)?
To increase the number of IT services
To reduce IT costs
To develop new IT technologies
To ensure IT services meet business needs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a step in the ITSM lifecycle?
Identifying needs
Designing solutions
Creating services
Eliminating services
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which framework is most widely used for ITSM?
Microsoft Operations Framework (MOF)
TOGAF
COBIT
ITIL
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does ITIL originally stand for?
Information Technology Innovation Library
Information Technology International Library
Information Technology Integrated Library
Information Technology Infrastructure Library
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Axelos generate revenue from ITIL?
By charging license fees
By accrediting and selling examinations
By selling ITIL software
By offering ITIL consulting services
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is understanding ITIL and ITSM valuable for project managers?
It helps in developing new IT projects
It ensures IT projects are managed as services
It reduces the cost of IT projects
It increases the speed of IT project delivery
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the benefit of ITIL's public sector origins?
It is more secure
It is free to adopt and use
It is more innovative
It is faster to implement
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