DBS Group CEO Gupta on Digital Transformation, AI, Strategy

The transcript covers a discussion with Piyush about the integration of AI in banking, its future potential, and its current applications in customer service and hiring. It also touches on digital banking strategies, the necessity of physical presence, and global economic tensions, including the US-China trade war and Hong Kong protests.

What is the current computing power of the best computers compared to the human brain?

• 50% of a human brain

• 100% of a human brain

• 10% of a human brain

• 0.01% of a human brain

How has DBS utilized AI in its operations?

• By replacing all human employees with AI

• By implementing AI in credit scoring and call centers

• By using AI for customer service only

• By using AI solely for marketing purposes

What is the name of the AI tool used by DBS for recruitment?

• Jim

• Max

• Sam

• Tom

What is the strategic approach of DBS towards digital and physical presence?

• Focusing only on digital presence

• Eliminating all physical branches

• Maintaining a balance between digital and physical presence

• Expanding only in digital markets

What is the expected timeline for AI to potentially replace humans in specific jobs at DBS?

• Never

• In the next 10 years

• In the next 2-5 years

• In the next 1-2 years

What are the broader issues beyond the US-China trade war according to the discussion?

• Environmental concerns

• Cultural exchanges

• Technological dominance and ideological differences

• Only economic issues

How does DBS view the ongoing protests in Hong Kong?

• As having no impact on their business

• As a potential source of income headwinds

• As a major threat to their operations

• As an opportunity for expansion