How to Answer Difficult Questions

The video tutorial emphasizes the importance of maintaining composure during presentations, especially when faced with hostile or disagreeable questions. It provides tips on avoiding the use of hostile language and suggests using a cost-benefit analysis approach to respond effectively. The tutorial also highlights the importance of acknowledging real concerns and not dismissing them, ensuring a balanced and credible presentation.

Why is it important to maintain composure during a presentation?

• To avoid answering any questions

• To make the presentation longer

• To ensure everyone agrees with you

• To avoid sounding offensive and losing credibility

What should you avoid when responding to hostile questions?

• Agreeing with the questioner

• Ignoring the question

• Using the questioner's negative language

• Changing the topic

What is the first step in a cost-benefit analysis style answer?

• Agree with the questioner

• Acknowledge the concerns

• Ignore the concerns

• List all possible costs

What should you do after acknowledging the costs in a cost-benefit analysis?

• Repeat the concerns

• Ask for more questions

• Dismiss the concerns

• Pivot to the benefits of your proposal

Why is it important to consider the concerns raised during a presentation?

• They are not relevant to your proposal

• They can be ignored if you disagree

• They are always incorrect

• They might highlight real costs that need consideration