The Quality vs. Quantity of Your Audience

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Business
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Professional Development
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Hard
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main idea behind the 80/20 rule in customer management?
20% of profits come from 20% of customers.
80% of profits come from 80% of customers.
20% of customers are responsible for 80% of profits.
80% of customers are responsible for 20% of profits.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to focus on quality over quantity in customer service?
To simplify business operations.
To better meet the specific needs of top customers.
To reduce service costs.
To increase the number of customers.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What role do consumer personas play in understanding customers?
They help in identifying new markets.
They provide insights into customer behavior and preferences.
They are used to calculate profit margins.
They assist in setting product prices.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a potential risk of not knowing your top 20% customers?
They might increase their purchase volume.
They might stop buying from you.
They could be targeted by competitors.
They may demand lower prices.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can businesses deepen their relationship with their best customers?
By reducing customer service interactions.
By offering discounts to all customers.
By understanding and meeting their specific needs.
By expanding their product range.
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