What's Next for YOU?

Terry May discusses Mesa's journey from a small service company to a Baldrige Award-winning organization. He emphasizes the importance of continuous improvement, learning, and maintaining a positive work environment. Terry shares lessons learned from the Baldrige process, including the value of realistic expectations, leadership, and leveraging external resources. He encourages organizations to start their improvement journey, highlighting the significance of sustainability and societal responsibility in today's economic environment.

What industry does Mesa operate in?

• Automobile manufacturing

• Software development

• Food processing

• Cathodic protection systems

What is the key to maintaining a positive work environment according to Terry May?

• Offering high salaries

• Identifying and removing negative attitudes

• Providing free meals

• Allowing unlimited vacation

What was Mesa's first real success in their improvement journey?

• Lean manufacturing

• Strategic planning

• ISO 9000 certification

• Customer satisfaction

What is a major lesson learned from the Baldrige journey?

• Ignore state processes

• Avoid external training

• Keep expectations realistic

• Focus solely on winning the award

What is essential for successful change management in an organization?

• Hiring only senior leaders

• Avoiding any changes

• Identifying passionate change leaders

• Focusing on short-term goals

What does Terry May emphasize as crucial for organizational growth?

• A culture of learning and change

• Strict adherence to rules

• Avoiding risks

• Focusing on profits only

Why is the Baldrige process relevant in today's environment?

• It avoids any form of planning

• It emphasizes sustainability and societal responsibility

• It is only for large corporations

• It focuses on short-term profits

What is the first step in starting the Baldrige journey?

• Waiting for the perfect moment

• Starting with the most important areas

• Avoiding any external help

• Focusing on winning the award

What does Terry May suggest about learning from others?

• Invent everything yourself

• Steal shamelessly from others

• Focus only on internal processes

• Avoid looking at other organizations

What is the guarantee Terry May offers for winning the Baldrige Award?

• Stop talking and get started

• Rely solely on internal resources

• Focus on short-term gains

• Avoid any form of change