Strategies for Dealing with Difficult People at Work

Interactive Video
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Social Studies, Business
•
University
•
Hard
Wayground Content
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main reason for finding better ways to cope with difficult situations?
To avoid stress reactions in the brain
To engage in more gossip
To make others change their behavior
To eliminate all conflicts
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT one of the four key strategies for dealing with difficult people?
Developing rapport
Controlling emotions
Avoiding all conflicts
Changing oneself
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a common tendency when dealing with difficult people?
Ignoring the situation
Blaming oneself
Seeking immediate resolution
Blaming others
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do to understand your contribution to difficult situations?
Ask a trusted friend or coworker
Ignore the problem
Blame others for the situation
Avoid thinking about it
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What change did Peter make to improve his reaction to pressure?
He started blaming others
He ignored the pressure
He communicated calmly and respectfully
He avoided all difficult situations
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