Chick-fil-A Experience and Knowledge

Andrew Knowlton, deputy editor at Bon Appetit, takes on a 24-hour shift at the Dwarf House Chick-fil-A in Hapeville, Georgia. He learns about the history of Chick-fil-A, its menu, and cooking techniques, including making biscuits and pies. Andrew also receives training in customer service and using the POS system. Throughout the experience, he reflects on the dedication of the staff and the intricacies of running a fast-food restaurant.

What is Andrew's role at Bon Appetit?

• Deputy Editor

• Editor-in-Chief

• Chef

• Food Critic

What was Truett's innovation that helped Chick-fil-A keep up with demand?

• Using a different type of bread

• Using a pressure fryer

• Adding extra spices

• Introducing a new sauce

What is a unique feature of the Chick-fil-A chicken sandwich?

• It is made with a secret cheese

• It includes two pickles

• It has three pickles

• It is served with a special sauce

Which breakfast item is NOT mentioned as available at Chick-fil-A?

• Pancakes

• Waffles

• Omelettes

• French Toast

How many biscuits does Andrew learn to make from scratch?

• 80-90

• 68-72

• 100-110

• 50-60

How long has Miss Jackie been making pies at the Dwarf House Chick-fil-A?

• 15 years

• 10 years

• 20 years

• 25 years

What phrase is Andrew supposed to use instead of 'you're welcome'?

• Glad to help

• No problem

• My pleasure

• Anytime

What unique service does Chick-fil-A provide to train workers?

• Free meals

• On-site dining

• Food delivery to trains

• Special discounts

What does Andrew appreciate most about his experience at Chick-fil-A?

• The fast-paced environment

• The variety of food

• The passionate people and made-from-scratch food

• The long working hours

What is a key aspect of customer service emphasized at Chick-fil-A?

• Quick service

• Eye contact and smiles

• Discounts for regulars

• Free samples