Communication Barriers and Methods

The video tutorial from Crazy IGCSE covers internal and external communication in business. It explains the importance of effective communication, different types of communication such as internal, external, formal, informal, one-way, and two-way, and methods like verbal, written, and visual. The tutorial also highlights communication barriers and their impact on business efficiency and reputation.

What is the primary focus of the Crazy IGCSE channel?

• Cooking tutorials

• Travel vlogs

• IGCSE subject studies and tips

• Music lessons

What is internal communication?

• Communication between businesses

• Communication within a business

• Communication with customers

• Communication with suppliers

What can poor internal communication lead to?

• Higher motivation

• Increased sales

• Mistakes and inefficiency

• Better customer service

Which of the following is an example of external communication?

• A manager emailing an employee

• Employees discussing a project

• An advertisement to customers

• A notice board in the office

What is a consequence of poor external communication?

• Higher employee satisfaction

• Increased production

• Unhappy customers

• Improved brand image

What is formal communication?

• Casual chats between employees

• Official emails and reports

• Social media posts

• Text messages

What is a key feature of two-way communication?

• No feedback is possible

• Feedback is exchanged

• It is faster than one-way communication

• It is always written

Which method of communication allows for observing body language?

• Verbal communication

• Email communication

• Visual communication

• Written communication

What is a disadvantage of written communication?

• Long letters may be boring

• It is not legally recognized

• It is too fast

• No permanent record

What is a common barrier in communication?

• Technical language and jargon

• Clear and concise messages

• Using simple language

• Direct communication channels