Hotel Reception Issues and Responses

A guest in room 613 contacts reception twice to report issues. First, they report a problem with the air conditioning, which is not working, making the room very hot. The receptionist promises to send someone to fix it. Later, the guest calls again to report a Wi-Fi connectivity issue, and the receptionist connects them to IT support.

What problem does the guest in room 613 initially report?

• The television is not working.

• The air conditioning is not functioning.

• The room service is delayed.

• The bathroom is not clean.

How does the receptionist respond to the air conditioning issue?

• Offers a room change.

• Provides a fan.

• Promises to send someone to fix it.

• Suggests opening a window.

What is the second issue reported by the guest in room 613?

• The television is not working.

• The Wi-Fi signal is not available.

• The room is too noisy.

• The minibar is empty.

What solution does the receptionist offer for the Wi-Fi problem?

• Provides a new password.

• Connects the guest to the IT department.

• Suggests using mobile data.

• Offers a Wi-Fi booster.

How does the guest feel about contacting reception multiple times?

• Annoyed

• Apologetic

• Angry

• Indifferent