Airline Passenger Assistance Scenarios

A passenger inquires about a missing bag at the airport. After providing flight details, the airline discovers the bag was mistakenly sent to Hong Kong. The airline apologizes and promises to contact Hong Kong airport to retrieve the bag.

What was the passenger's initial concern when approaching the airline staff?

• The flight was delayed.

• The seat was double-booked.

• The bag was missing.

• The ticket was lost.

What information did the staff request from the passenger?

• Hotel reservation

• Boarding pass

• Flight number and baggage tag

• Passport number

Where was the passenger's bag mistakenly sent?

• Hong Kong

• Beijing

• Tokyo

• Singapore

How did the staff respond to the mistake made by the airline?

• Offered a refund

• Promised to contact the correct airport

• Ignored the issue

• Suggested buying a new ticket

What was the passenger's reaction to the news about the bag?

• Relieved

• Indifferent

• Amused

• Surprised