Hotel Reservation Scenarios

A customer calls the Hilltop Hotel to make a reservation for two nights starting July 15th. The receptionist confirms the check-out date and discusses room options. The customer is surprised by the price increase due to the busy season but decides to proceed with the reservation. The call concludes with the customer providing their name for the booking.

What is the name of the hotel the caller contacts?

• Mountain View Hotel

• Seaside Hotel

• Hilltop Hotel

• City Center Hotel

For how many nights does the caller want to make a reservation?

• Four nights

• Three nights

• Two nights

• One night

What type of room does the caller request?

• Twin room

• Double room

• Single room

• Suite

Why has the price increased compared to the caller's last visit?

• The hotel has been renovated

• The caller is booking last minute

• It is the busy season

• There is a special event

What is the caller's name?

• Michael Johnson

• Steve Arnold

• David Brown

• John Smith