Consumer Reports Online Features

This tutorial introduces the Consumer Reports database, a resource for evidence-based product testing and ratings. It explains how to search for products, view ratings, and compare features. Users can access articles and past issues of the magazine. For further assistance, contact information is provided.

What type of organization publishes Consumer Reports?

• An independent non-profit organization

• A university research center

• A for-profit corporation

• A government agency

What does the online version of Consumer Reports include?

• Only about half of the articles from the print magazine

• Only product advertisements

• Only user reviews

• All articles from the print magazine

Which of the following is NOT included in the typical results screen for a product search?

• Summary of ratings

• User manuals

• Product overview

• Buying guide

What additional resources are included in the online version of Consumer Reports?

• Customer support chat

• Videos and blogs

• Product advertisements

• User manuals

What can you do after the ratings appear for a product?

• Directly purchase the product

• Read user comments

• Select up to three models to compare

• Contact customer support

How are products rated in Consumer Reports?

• Alphabetically

• Numerically and visually using a color scale

• By price

• By user votes

Which tab should you click to find detailed product specifications?

• Ratings and reliability

• Price and shop

• Brand reliability

• Features and specs

What should you do to return to the main page?

• Close the browser

• Click on the help button

• Click on the back arrow on your browser

• Refresh the page

How far back can you browse past issues of Consumer Reports online?

• Since January 2000

• Since January 2005

• Since January 2015

• Since January 2009

Where can you find help or more information about Consumer Reports?

• By visiting the help section on the website

• By calling customer support

• By contacting any branch

• By emailing the support team