Active Listening Techniques and Principles

The video tutorial explains active listening, emphasizing the importance of fully hearing and understanding the speaker without distractions. It advises focusing on the speaker, avoiding interruptions, and using 'door openers' to show interest. The tutorial also highlights the use of body language, taking notes, and paraphrasing to ensure mutual understanding.

What is the primary goal of active listening?

• To prepare your response while the other person is talking

• To fully hear and understand the speaker's message

• To agree with everything the speaker says

• To focus on your own thoughts

Which of the following should you avoid while practicing active listening?

• Listening to the speaker's words

• Paying attention to the topic

• Getting distracted by your own thoughts

• Focusing on the speaker

What should you do instead of interrupting the speaker?

• Correct them immediately

• Let them finish and then respond

• Change the topic

• Finish their sentences

What are 'door openers' in the context of active listening?

• Questions that challenge the speaker

• Statements that close the conversation

• Phrases that show disinterest

• Phrases that show interest and encourage the speaker to continue

How can you show that you are actively listening during a conversation?

• By using body language

• All of the above

• By taking notes

• By paraphrasing what the speaker said