PTS Front Office

• What is the main function of the Front Office?

• • To cook food

• • To wash dishes

• • To handle guest interactions

• • To clean rooms

• • To manage the restaurant

• The Front Office is called “the face of the hotel” because …

• • It handles food and beverage

• • It creates the first and last impressions for guests

• • It manages laundry

• • It controls room rates

• • It manages security

• Which section handles room reservations?

• • Cashier

• • Information Desk

• • Concierge

• • GRO

• • Reservation Section

• Who assists guests with their luggage?

• • Bellboy

• • Receptionist

• • Housekeeper

• • Cashier

• • Security

• What is the duty of a Front Office Manager?

• • Clean rooms

• • Oversee all front office operations

• • Serve breakfast

• • Cook meals

• • Handle laundry

• Where is the Front Office located?

• • Restaurant

• • Basement

• • Hotel lobby

• • Rooftop

• • Parking area

• What equipment is used for internal and external communication?

• • Photocopier

• • Encoder

• • Property Management System

• • EDC machine

• • PABX telephone system

• PMS stands for …

• • Property Management System

• • Personal Management Service

• • Payment Monitoring Software

• • Public Message System

• • Property Maintenance Section

• Which section provides hotel and tourist information?

• • Security

• • Guest Relation Officer

• • Cashier

• • Information Desk

• • Concierge

• Which section handles VIP guests and complaints?

• • Guest Relation Officer (GRO)

• • Concierge

• • Reservation

• • Bell Desk

• • Cashier