Front Office Procedures Quiz 2025

Which of the following situations would most likely require a "room move procedure"?

• The guest wants to extend their stay

• The guest lost their key

• The room has a maintenance issue and needs to be vacated

• The guest requests late check-out

What does the term "city ledger" refer to in front office accounting?

• A summary of all guest folios

• An account record for non-registered guests or companies with billing privileges

• A ledger for all cash transactions

• The hotel's bank account record

What is the purpose of a "trace" in the Front Office system?

• A report of room sales

• A list of housekeeping tasks

• A reminder or follow-up note for future staff action regarding a guest

• A list of unpaid bills

During the night audit process, which of the following is the most crucial step?

• Preparing group breakfast lists

• Reconciling all guest folios and balancing room revenue

• Updating social media promotions

• Refilling minibar inventory

What is meant by the term "bucket check" in the front office?

• Verifying that all registration cards match the occupancy report

• Checking if the hotel has fire buckets

• Auditing kitchen waste reports

• Inspecting the bellboy's luggage storage

What action should be taken if a VIP guest arrives before check-in time and no rooms are available?

• Offer alternative room or upgrade if available

• Cancel their booking

• Charge an early check-in fee automatically

• Transfer them to another hotel without

The basic for creating Expected Arrival is data organiting from...

• registration form

• registration card

• reservation form

• reservation letter

• guest in the house

A guest requests to split their bill into two separate folios - one for room charges and another for personal expenses. What is the correct term for this process?

• Bill merging

• City ledger posting

• Balance Transfers

• Split polio

Room change need to be informed to...

• marketting, accounting, laundry

• porter, housekeeping, accounting

• food & Baverage, laundry, engineering

• housekeeping, food & beverage,laundry

The Wing ED Hotel have 80 rooms available , sold 50 rooms, total person 60 and Room revenue today is Rp. 8.750.000,- then the average room rate of The Wing ED Hotel that day is ...

• Rp 175.000,-

• Rp 145.833,-

• Rp 156.564,-

• Rp 291.667,-

• Rp 437.500,-