
Sales Processes & Customer Handling -- MSIL
Quiz
•
Life Skills
•
1st Grade
•
Practice Problem
•
Easy
Amar Nath
Used 3+ times
FREE Resource
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The first step in the Maruti Suzuki Sales Process is:
Product Demonstration
Lead Generation
Customer Need Analysis
Test Drive
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During the need analysis, the primary focus should be:
Pushing high-value models
Listening and understanding customer requirements
Highlighting discounts first
Talking about competitor weaknesses
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
While greeting a walk-in customer at the showroom, the right approach is:
“What budget do you have?”
“Which car do you want to buy?”
“Good morning, welcome to Maruti Suzuki. How may I assist you today?”
“Are you here for a test drive?”
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer asks about safety features. The best response is:
Compare with other brands
Explain features with benefits and relate them to daily driving situations
Only mention airbags
Avoid discussing safety to prevent fear
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Maruti Suzuki, when should the finance option be discussed?
At the very beginning of the interaction
Only after booking confirmation
After understanding customer requirements and building interest
Never discuss unless asked
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The purpose of a test drive is to:
Collect the customer’s data
Demonstrate the key features and build confidence
Shorten the sales process
Just follow protocol
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is part of effective objection handling?
Arguing with the customer
Ignoring objections and focusing on offers
Listening carefully, empathizing, and giving facts with examples
Saying “This is the best we can do, sir”
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