CC5.1 Customer Service Skills & Work Ethic Quiz

CC5.1 Customer Service Skills & Work Ethic Quiz

9th - 12th Grade

10 Qs

quiz-placeholder

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CC5.1 Customer Service Skills & Work Ethic Quiz

CC5.1 Customer Service Skills & Work Ethic Quiz

Assessment

Quiz

Life Skills

9th - 12th Grade

Practice Problem

Hard

Created by

Kristin Chafin

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10 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

30 sec • 10 pts

Good customer service means meeting and _____________ customer expectations.

2.

FILL IN THE BLANK QUESTION

30 sec • 10 pts

Using _____________ helps you understand how a customer feels and respond kindly.

3.

FILL IN THE BLANK QUESTION

30 sec • 10 pts

A strong _____________ means always arriving on time and meeting deadlines.

4.

FILL IN THE BLANK QUESTION

30 sec • 10 pts

_____________ is important for building trust and handling private information.

5.

FILL IN THE BLANK QUESTION

30 sec • 10 pts

Tools like chatbots and CRM systems show how _____________ supports customer service.

6.

DROPDOWN QUESTION

30 sec • 10 pts

(a)   is NOT a core service skill mentioned in the worksheet.

Patience
Product knowledge
Drawing skills
Time management

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Why is confidentiality important in customer service?

It helps decorate the workspace

It keeps customer information safe and builds trust

It makes phone calls faster

It increases sales automatically

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