Job Roles In Hospitality Industry

The following hospitality staffs work in the kitchen

• Receptionist, Waiter, Bellboy

• Cook, Kitchen Helper, Chef

• Waiter , Chef, Security guard

• Housekeeper, Bellboy, Receptionist

The following hospitality staffs work closely together

• Receptionist, Bellboy, Restaurant Manager

• Receptionist, Chef, Kitchen Helper

• Receptionist, Chef, Bellboy

• Receptionist, Bellboy, Housekeeper

Who am I?

• Receptionist

• Bellboy

• Room Service Attendant

• Manager

What are my duties?

• Welcome and greet students, teach and mark their papers

• Welcome and greet guests, handle guests room bookings and complaints

• Welcome and greet customers, take food order and clean up afterwards

• Welcome and greet guests, send guests luggage to rooms and run errands requested by guests

A waiter needs to be .......

• Strong, quick and able to read and write

• Tall, strong and able to run fast

• Patient, have a degree in managing restaurant and leads well

• Quick, hardworking and able to use computer

What do you understand by 'routine'?

• Where the staff works

• A task that need to be done as part of duties

• A course of action that need to be done regularly

• Skills and qualities needed by staff

What are the job roles of the person shown here?

• Create recipes, make sure everyone follow kitchen safety procedures and train kitchen helpers

• Vacuum carpets, tidy bed and refill toiletries

• Clean coffee making machines, make coffees and handle cash register machine

• Take food order, wait tables and deliver food to customers

Which of the following is needed most by a kitchen helper?

• 
• 
• 
• 

Guests and customers means the same thing in Hospitality Industry

• True

• False

Which of the following job does not belong to hospitality industry?

• Concierge

• Food Supplier

• Cook

• Housekeeper