Qualserv q1 finals

In the hospitality industry, success primarily depends on:

• High profits

• Delivering exceptional service and experiences

• Reducing operational costs

Which of the following is NOT a benefit of internal hiring?

• Increases employee motivation

• Brings in fresh ideas and diversity

• Saves time and reduces costs

A disadvantage of external hiring is that it:

• Improves cultural diversity

• Can be expensive initially

• Increases employee morale

Which hiring method allows organizations to post vacancies globally and immediately?

• Print advertising

• Internet recruitment

• Referrals

Internship programs are beneficial because they:

• Require no supervision

• Allow companies to recruit students and graduates

• Eliminate training costs

Which tool verifies the accuracy of an applicant's statements by contacting former employers?

• Psychological test

• Interview

• Reference/background check

Which training method is best for high-risk or specialized tasks?

• Classroom lecture

• Simulation

• DIY training

On-the-job training often involves:

• Self-study modules

• Departmental rotations

• Virtual lectures

Which motivation type is linked to salary, bonuses, and commissions?

• Economic needs

• Social needs

• Recognition needs

Giving employees decision-making authority is called:

• Empowerment

• Delegation

• Recognition