Guest Relations Management unit 1,

Guest Relations Management unit 1,

University

•

30 Qs

quiz-placeholder

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Guest Relations Management unit 1,

Guest Relations Management unit 1,

Assessment

Quiz

•

English

•

University

•

Practice Problem

•

Easy

Created by

Raghad Alsharif

Used 1+ times

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30 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which department is primarily responsible for preparing guest rooms?

Front Office

Housekeeping

Concierge

Accounting

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A guest may be refused accommodation if:

They booked online

They cannot provide valid payment details

They arrive early

They request an upgrade

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is involved in rooming guests?

Assigning rooms and issuing keys

Preparing breakfast only

Cleaning public areas

Making event reservations

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

If a guest wants extra towels, reception usually coordinates with:

Kitchen

Housekeeping

Accounts

Security

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of these is a key function of reception?

Monitoring kitchen hygiene

Managing reservations and check-outs

Organizing staff payroll

Marketing hotel services

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following is a room type?

Deluxe suite

Garden area

Conference hall

Parking lot

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which departments usually update room availability?

Housekeeping and reception

Kitchen and housekeeping

Security and concierge

Maintenance and security

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