English for F&B_M15

One of the expressions usually used by a waiter in serving order (food/beverage) is ...

• May I take your order, Sir?

• What would you like to have, Sir?

• You may serve the order, Sir.

• Here is your order, Sir.

Waiter : Is there anything else I can help you?
Customer : No, thank you.
Waiter : Alright Madam, I hope you ______.

• dislike the meal

• enjoy your meal

• serve the meal

• save the meal

Waiter : _____________?

Guest : It was delicious.

• How was your stay, Sir?

• Was that delicious steak expensive?

• How was the steak, Sir?

• Where is the food, Sir?

Waitress : _____________

Guest : Yes, please. I have finished.

• How do you finish it, Sir?

• Here is your order, Sir.

• Would you please finish your work, Sir?

• May I clear up the table, Sir?

One of the expressions related to clearing the table (usually used by a waiter/waitress) is ...

• Would you like to clear up the table, Sir?

• May I repair the table, Sir?

• Could I clear up the table, Sir?

• Will you clear up the dishes, Sir?

The following which doesn't belong to the telephone etiquette is ...

• listen carefully and answer the telephone coarsely

• give a friendly greeting

• use the caller's name whenever possible

• thank the guest for calling

Room Service : ______________

Guest : 217.

• Could you spell your name, please?

• Could I give my telephone number?

• May I have your room number, please?

• Do you want my telephone number?

The order-taking procedures (room service) are listed below, except ...

a. Pick-up the telephone receiver and greet the guest

b. Ask for the guest name, and the spelling if necessary

c. Ask for the room number

d. Ask for the order

e.

• ask for the room number

• ask for the order

• greet the guest

• hang up the phone abruptly

Gues :When will the food be ready?

Room Service: _________________

• It will be ready in Sedep Restaurant, Sir.

• We will be ready to buy the food shortly, Sir.

• It will be ready in about twenty minutes, Sir.

• It was ready last night, Sir.

In handling complaints, ______ arguing with the guest.

• avoid

• receive

• undertake

• gain