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CCS_Knowledge Check

Authored by Princes Dyan Arnonobal

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Professional Development

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CCS_Knowledge Check
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10 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

In what QV Parameter will the reviewer will merit a defect if they failed to check the message in LIQ screen?

Proper Account Handling

Accurate Account Information

Necessary Follow Up

Documentation

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the Document Type and Auxiliary Document Type when we are indexing a document in Return Mail Task?

Return Mail - None

Return Mail - N/A

N/A - Return Mail

None - Return Mail

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is the best example of an error for Proper Forwarding QV Parameter?

Failed to navigate the tools.

Failed to follow the instruction provided by support.

Failed to complete the task within the SLA.

Failed to create a new task in the fee wire queue.

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

When doing Payoff Letter, what is the CLS screen that we are using to check if the account is SBA?

0105

0142

0132

0112

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What are the tools that we are using to complete a Client Services Project task?

EXCEL FILE
KVD

KVD
HOGAN

EXCEL FILE
LIQ

LIQ
KVD

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

During our discussion earlier, what month had the highest number of error?

March

April

May

June

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the LOB QV Score that we got last month?

98.84%

97.50%

99.50%

100.00%

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