Quiz TKP Sekdin & CPNS (Pelayanan Publik)
Authored by Ayu Lestari
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Professional Development
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20 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Memberikan pelayanan lebih cepat kepada orang yang dikenal pejabat adalah bentuk sikap profesional.Memberikan pelayanan lebih cepat kepada orang yang dikenal pejabat adalah bentuk sikap profesional.
SALAH
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Jika sistem pelayanan online error, membuat daftar antrean manual adalah langkah yang tepat untuk tetap melayani warga.
SALAH
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Membiarkan warga memarahi petugas tanpa memberi penjelasan bisa meredakan emosi dengan sendirinya.
SALAH
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Mengutamakan warga lansia atau ibu hamil dalam antrean merupakan bentuk empati yang sesuai nilai pelayanan publik.
BENAR
SALAH
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Menjelaskan alasan penolakan dokumen yang tidak lengkap disertai solusi adalah sikap pelayanan publik yang benar.
SALAH
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Membantu warga yang tidak paham formulir pengisian termasuk sikap ramah dan solutif dalam pelayanan.
SALAH
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Jika terjadi salah input data, sebaiknya dibiarkan agar pelayanan tetap cepat.
SALAH
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