Soal Pilihan Ganda - Perhotelan

What is the first step that hotel staff should take when receiving a guest complaint?

• Ignore

• Listen patiently

• Argue

• Blame the guest

• Delay response

What is the appropriate attitude after listening to a guest complaint?

• Just stay silent

• Sincerely apologize

• Avoid the issue

• Change the topic

• Blame others

Why is it important to handle complaints well for hotels?

• Improve reputation

• Lower image

• No impact

• Reduce loyalty

• Decrease satisfaction

What is meant by budgeting in hotels?

• Unlimited spending

• Budget planning

• Salary cuts

• Waste of funds

• Avoiding reports

What is an important factor in hotel budgeting?

• Room rates

• Operational costs

• Facility maintenance

• Employee salaries

• All are correct

How do hotels maintain profitability?

• Improve services

• Manage expenses

• Set competitive prices

• Energy efficiency

• All are correct

What is the responsibility of the Front Office department?

• Room cleaning

• Guest reception

• Cooking food

• Maintenance

• Security

What is the important role of Housekeeping?

• Maintain room cleanliness

• Manage finances

• Receive reservations

• Provide entertainment

• Manage parking

What is the duty of the F&B department?

• Manage food and beverages

• Sell rooms

• Repair buildings

• Manage salaries

• Ensure security

Why is coordination between departments important?

• To ensure smooth operations

• For conflicts

• To increase costs

• For competition

• To avoid collaboration