Characteristics and Appearance

What is the definition of empathy?

• Ignoring another person's feelings

• Understanding and caring about another person's feelings

• Feeling superior to others

• Avoiding emotional situations

Which of the following best demonstrates empathy?

• A student ignores a classmate who is upset

• A friend comforts someone who is feeling sad

• A coach yells at a player for making a mistake

• A parent dismisses a child's fears

What is the definition of honesty?

• Always telling the truth and being trustworthy.

• Being polite and respectful.

• Keeping secrets from others.

• Avoiding difficult situations.

Which of the following best shows honesty?

• A cashier returns extra change to a customer.

• A student lies about finishing an assignment.

• An employee takes credit for someone else's work.

• A person ignores a lost wallet on the street.

What is the definition of dependability?

• Being reliable so others can count on you.

• Being creative and innovative.

• Being able to work independently.

• Being able to manage time effectively.

Which of the following best demonstrates dependability?

• A nurse consistently completes her tasks on schedule.

• A student often misses deadlines.

• A supervisor forgets important meetings.

• A coach cancels practice without notice.

What does "Willingness to Learn" mean?

• Being open to new ideas and improving skills

• Avoiding new challenges

• Sticking to old methods

• Ignoring feedback

Which of the following best demonstrates a "Willingness to Learn" in the workplace?

• Rejecting feedback from supervisors

• Attending a workshop to improve job skills

• Refusing to participate in team meetings

• Disregarding new procedures

What is the definition of patience?

• Acting quickly in all situations

• Staying calm even when things are slow or difficult

• Avoiding difficult situations

• Being impatient with slow progress

Which action best demonstrates patience?

• Getting upset when plans change

• Waiting calmly for your turn in line

• Interrupting someone while they speak

• Leaving a task unfinished