Types of Communication

What is Verbal communication?

• the use of language to convey information.

• conveying information without using words.

• The practice of using visual elements to get a message across, inspire change, or evoke an emotion.

• the process of expressing ideas, information, and messages through the use of the written word

What is the #1 Essential communication skill?

• Listening

• Verbal

• Written

• Non-Verbal

What is conveying information without using words

• Verbal

• Listening

• Non-Verbal

• Written

Which is an example of non verbal communication in the workplace?

• Telling someone what to do.

• Looking co-workers in the eye when speaking with them to be fully engaged in the interaction

• Talking on the phone with your supervisor

• Having a face to face conversation with a new hire

What is the practice of using visual elements to get a message across?

• Non Verbal

• Verbal

• Visual

• Written

Which is not a barrier to communication?

• Poor Grammar

• Inappropriate language

• Distracting mannerisms

• Active Listening

Which is not a barrier for effective communication?

• Wandering thoughts

• Personal views

• Non understanding

• Active Listening

Effective listening skills include all but which one?

• Paying Attention

• Selective Listening

• Avoiding Distractions

• Providing Feedback

What is the process of expressing ideas, information, and messages through the use of the written words?

• Verbal

• Written

• Non Verbal

• Visual

What part of the email is when you can copy someone on the email?

• BCC

• CC

• To

• Subject