QUALIFICATION FRONT OFFICE COMPETITION 2025

When the guest book a room with includes all three major meals ,breakfast,lunch, and dinner known as…

• American Plans

• Continental Plans

• Modified Plans

To move to a better accommodation or class of service

• Upsell

• Upgrade

• Room move

Guest who arrive without any reservation

• Booking

• Walk in

• Walk Out

A sales technique whereby a guest offered a more expensive room than what they reserved or originally requested

• Cross Selling

• Down Selling

• Up Selling

To refuse reservation or walk in business due full house situation

• Canceled

• Turn Away

• Turn Back

A room status term indicating that guest is not checking out and will remain at least one more night

• Check Out

• Sleep Over

• Stay Over

A hotel usually located in desirable vacation spot ,exceptional service ,and offers fine dining

• Resort Hotel

• City Hotel

• Hostel

Information about current and future availability of guest room in a lodging property

• Rooms Facilities

• Room Status

• Rooms Sold

Situation in housekeeping department description a room’s status differs from the room status that guides the front desk

• Status different

• Quee

• Discrepancy

Putting a call through to a different section

• Transfer call

• Direct call

• International call