Communication Exam - A

What type of listening involves absorbing information with little to no outward reaction?

• Active listening

• Passive listening

• Attentive listening

• Responsive listening

The ability to register sound waves that hit the eardrum is called:

• Attending

• Understanding

• Hearing

• Responding

What can be used to determine if communication was successful?

• A follow-up email

• Feedback

• A written record

• A phone call

To be clear and concise in electronic communication, one should avoid:

• Proper greetings

• Unnecessary jargon

• A closing

• The body of the message

The individual who creates a message to convey information is known as the:

• Receiver

• Sender

• Listener

• Facilitator

A leader is defined as an individual who:

• Avoids directing group activities

• Creates all decisions without input

• Directs the activities of a group toward a shared goal

• Never influences a group

"ADL" is a medical abbreviation for:

• Advanced life

• Activities of daily living

• As desired

• After dinner

What should a message be to avoid a barrier to communication?

• Very long and detailed

• Clear and easily understood

• Filled with jargon

• Only sent through one channel

A laissez-faire leader is characterized by:

• centralized control

• encouraging group participation

• noninterference in the affairs of others

• making all decisions alone

What is a key role of a healthcare leader?

• To set the moral tone for the staff

• To avoid all conflict

• To be a follower

• To only focus on short-term challenges