The main purpose of housekeeping is to:

• Rearrange furniture daily

• Maintain cleanliness, order, and safety

• Cook meals for guests

• Decorate the hotel

The correct cleaning sequence is:

• Clean floor first then ceiling

• Clean from top to bottom, clean to dirty

• Random order

• Start with the bathroom only

Soiled linens should be:

• Shaken in the air

• Placed in a laundry bag with gloves on

• Mixed with clean towels

• Stored in the guest room

PPE most important for handling dirty linens:

• Gloves

• Sunglasses

• Necklace

• Flip flops

When cleaning a mirror, the correct tool is:

• Steel wool

• Lint-free cloth with glass cleaner

• Dirty rag

• Wet mop

Lost and found items must be:

• Reported and logged immediately

• Kept by staff

• Thrown away

• Given to another guest

Housekeeping cart arrangement:

• Dirty and clean linens together

• Chemicals at the top, linens separate

• Towels at the bottom with trash on top

• Items placed randomly

The first step in folding a towel swan is:

• Lay towel flat

• Roll into a ball

• Fold into a triangle

• Wet the towel

Which towel fold saves the most space?

• Rolled fold

• Crumpled fold

• Open spread

• Triangle toss

Which cleaning tool is for dusting furniture?

• Mop

• Microfiber cloth

• Vacuum only

• Scrub brush