IT Support Service Assessment

What should be done if a workplace document is difficult to understand?

• Take assistance from peers/supervisors

• Guess its meaning

• Ignore it

• Avoid reading

Workplace code of conduct is guided by:

• social media rules

• Organizational guidelines

• Local rumors

• Personal preferences

What should you do after connecting all peripherals?

• Gently power on the computer

• Switch on the CPU only

• Switch on the monitor only

• Immediately start using mouse

What is the purpose of the taskbar?

• Store files

• Launch applications and show running programs

• Format hard drive

• Manage passwords

What is the primary function of a search engine?

• To find information on the internet

• To send emails

• To display websites

• To download files

What is the unique address of a web page called?

• Information

• social media

• URL

• Web Server

Interpreting IT infrastructure involves understanding:

• Software Architecture

• Historical events

• Computer Architecture

• The underlying systems and components that support IT operations

Identifying the specific problem a user is facing is the initial step in:

• Delivering solutions

• Implementing follow-up

• Identifying customer issues

• Evaluating support solutions

What does GPT stand for in the context of disk partitioning?

• GUID Partition Table

• General Partition Table

• GUIDED Partition Table

• Graphics Partition Table

Which component on the motherboard is responsible for communication between the CPU, memory, and other peripherals?

• RAM

• BIOS

• Chipset

• Hard Drive