Hotel Management Quiz

At the reception, the staff member who carries guests' luggage is called a …

• waiter

• receptionist

• chef

• bellboy

When a guest arrives, the first step is …

• check-in

• check-out

• payment

• complaint

Which word means "free of charge"?

• expensive

• chargeable

• complimentary

• payable

"Double room" means …

• a room for one person

• a room for two people

• a room with two bathrooms

• a room with two windows

A hotel document that lists services and their prices is called …

• receipt

• voucher

• invoice

• invitation

Guests must … their rooms before 12:00 noon.

• look out

• go out

• check out

• move out

A person staying at a hotel is called a …

• customer

• guest

• client

• visitor

Which of the following is a type of room?

• bungalow

• cabin

• suite

• dormitory

The opposite of "booked" (full) is …

• busy

• open

• clear

• vacant

The staff who cleans and prepares rooms is in the … department.

• Reception

• Housekeeping

• Restaurant

• Security