I SEM - Chapter-1 Quiz

Which of the following is least likely to be a logistics performance metric?

• Order cycle time

• Customer satisfaction index

• Gross margin return on investment

• On-time delivery rate

Logistics decisions that enhance responsiveness are generally characterized by

• High inventory levels everywhere

• Centralized control and slow replenishment

• Decentralized systems with high service levels

• Ignoring demand variability

The term "logistics for business excellence" implies

• Eliminating logistics to cut costs

• Using logistics only for transportation planning

• Leveraging logistics to drive superior business performance

• Outsourcing all logistics activities

Which element is NOT a direct contributor to logistics-driven customer satisfaction?

• On-shelf availability

• On-time delivery

• Brand image

• Order accuracy

The role of information in logistics is to:

• Increase marketing budgets

• Eliminate the need for warehouses

• Enhance decision-making and coordination

• Reduce employee count

One key difference between traditional logistics and logistics for competitive advantage is

• Focus on cost over value

• Emphasis on supplier interest

• Integration with customer-facing processes

• Isolation from technology systems

The term "reverse logistics" refers to:

• The flow of goods from consumer back to origin

• The backward planning of warehouse layout

• Logistics activities outside the supply chain

• Logistics processes without information flow

Competing through logistics focuses on

• Reducing product quality for faster delivery

• Enhancing market share via superior logistics service

• Avoiding logistics outsourcing

• Increasing price margins through transportation savings alone

Which of the following best represents a strategic use of logistics?

• Tracking vehicle fuel consumption

• Bundling transport contracts for discounts

• Enhancing product availability in emerging markets

• Scheduling employee shifts in the warehouse