Topic 2 Understanding Questioning Techniques

What does the phrase “Garbage in, garbage out” imply in communication?

• A) Computers are unreliable

• B) Wrong questions lead to wrong answers

• C) People misunderstand easily

• D) Communication is always flawed

Effective questioning helps improve:

• A) Only technical skills

• B) Only personal relationships

• C) A wide range of communication skills

• D) Only written communication

Which type of question usually receives a short, factual answer?

• A) Open

• B) Closed

• C) Leading

• D) Rhetorical

What is a key feature of open questions?

• A) They require a yes/no answer

• B) They are used to conclude discussions

• C) They elicit longer, detailed responses

• D) They are used to persuade

Which of the following is an example of a closed question?

• A) What happened at the meeting?

• B) Why did he react that way?

• C) Are you happy with the service?

• D) Describe the circumstances

Open questions typically begin with:

• A) Who, when, where

• B) What, why, how

• C) Is, are, do

• D) Can, should, would

Funnel questions are used to:

• A) Persuade someone

• B) Conclude a discussion

• C) Extract more detail gradually

• D) Avoid misunderstandings

Which technique is often used by detectives?

• A) Leading questions

• B) Funnel questions

• C) Rhetorical questions

• D) Probing questions

What is the recommended order when using funnel questioning?

• A) Start with open questions

• B) Start with rhetorical questions

• C) Start with closed questions

• D) Start with probing questions

Probing questions are useful for:

• A) Persuading others

• B) Gaining clarification

• C) Ending conversations

• D) Avoiding questions