Customer Service Principles Quiz

Fill in the blank: A customer is anyone within or outside the firm or company who is the recipient of one's _________

• work output

• salary

• personal opinion

• vacation plans

Who is referred to as an internal customer?

• Anyone outside the company

• Anyone within the company

• Anyone who is not a recipient of work output

• None of the above

Who is referred to as an external customer?

• Anyone within the company

• Anyone outside the company

• Anyone who is not a recipient of work output

• None of the above

The Customer Satisfaction Framework includes both internal and external customers.

• True

• False

Fill in the blank: One of the corporate values is ____________ satisfaction.

• Customer

• Employee

• Shareholder

• Supplier

Fill in the blank: One of the corporate values is ____________ satisfaction.

• Employee

• Customer

• Shareholder

• Supplier

Fill in the blank: One of the corporate values is ____________.

• Teamwork

• Procrastination

• Dishonesty

• Selfishness

Fill in the blank: One of the corporate values is ____________.

• Commitment

• Relaxation

• Indifference

• Negligence

Fill in the blank: One of the corporate values is ____________ satisfaction.

• Stockholder

• Employee

• Customer

• Supplier

Fill in the blank: The corporate mission includes producing and selling room accommodations, food & beverages, entertainment, and other related services at quality and price levels appropriate to a ________ hotel serving upscale markets.

• five-star world-class

• three-star budget

• two-star economy

• four-star midscale