Module 4: Communication Mastery and Feedback Skills

During a coaching session, “active listening” means:

• Waiting for your turn to speak.

• Fully focusing, understanding, and responding thoughtfully.

• Nodding while thinking of your next point.

• Writing down feedback without listening.

A teacher starts explaining their challenge but pauses midway. As a coach, you:

• Fill in their sentence.

• Wait silently and allow them to continue.

• Change the topic.

• Assume you know what they mean.

Which is a powerful questioning technique?

• Asking yes/no questions only.

• Asking open-ended “what” or “how” questions.

• Asking multiple questions at once.

• Asking in a way that suggests the answer.

If a teacher becomes emotional during feedback, your best response is:

• Ignore their feelings.

• Acknowledge their emotions and create a safe space.

• Tell them to be professional.

• End the session immediately.

Which feedback approach focuses on specific behaviour and its impact?

• SBI Model

• GROW Model

• Maslow’s Theory

• CLEAR Model

A teacher is defensive when you give feedback. You should:

• Raise your voice.

• Stay calm and ask for their perspective.

• Repeat your point louder.

• Avoid feedback in future.

Which phrase encourages dialogue in feedback?

• “You did this wrong.”

• “How do you feel this lesson went?”

• “You should never do that again.”

• “That was unacceptable.”

In Yelaoshr, why is clarity important when giving instructions?

• It avoids misunderstandings and wasted time.

• It makes you sound strict.

• It reduces your workload.

• It prevents any questions.

A teacher is struggling to handle a talkative class. Instead of saying, “You can’t manage them,” a coach might say:

• “Let’s explore strategies to keep students engaged.”

• “You need better discipline.”

• “Maybe another teacher can take over.”

• “You’re not strict enough.”

Which listening level involves hearing not only words but also emotions and intentions?

• Level 1 – Internal Listening

• Level 2 – Focused Listening

• Level 3 – Global Listening

• Level 4 – Passive Listening