Problem Solving Process Quiz

What is the first step in the problem-solving process according to the text?

• Clarify the problem

• Set goals

• Evaluate results

• Decompose the problem

Which of the following is NOT one of the basic consciousness principles in Toyota's problem-solving?

• Customer first

• Visualization

• Speed and timing

• Cost reduction

What does the acronym PSP stand for in the context of the text?

• Problem Solving Process

• Process Safety Protocol

• Project Success Plan

• Performance Standard Procedure

Which tool is used to visualize the relationship between two sets of data?

• Histogram

• Pareto Diagram

• Scatter chart

• Flow chart

What is the purpose of a Pareto Diagram?

• To analyze the root cause of a problem

• To arrange quality improvement items by importance

• To visualize process flow

• To monitor process capability

In the problem-solving process, what is the significance of the '5 Why' technique?

• To set goals

• To visualize data

• To identify the root cause of a problem

• To create a flow chart

What is the main focus of DoK Level 2 questions?

• Simple procedures

• Strategic planning

• Application of skills and concepts

• Recall of facts

Which of the following is a characteristic of a control chart?

• It shows the relationship between two variables

• It is used for root cause analysis

• It calculates process capability index

• It arranges quality items by importance

What is the purpose of the 'Fishbone Diagram'?

• To set project goals

• To visualize process flow

• To monitor process capability

• To analyze cause and effect relationships

Which of the following is a common tool used for confirming facts and analyzing data?

• Flow chart

• Checklist

• Scatter chart

• Control chart